Napa, CA – The city of Napa has officially launched an innovative new platform, mySERVICECENTER, designed to simplify the way residents report non-emergency issues and track the progress of their requests. The platform went live on March 14, offering a more efficient and transparent method for community members to engage with city services.

The new tool allows residents to report a variety of issues, from potholes and graffiti to tree hazards, malfunctioning traffic signals, and illegal dumping. By making the reporting process more accessible, Napa aims to strengthen its commitment to responsiveness and transparency.

“We are excited to introduce mySERVICECENTER as a way to improve communication with our residents and enhance our ability to address community needs quickly and effectively,” said Mayor Scott Sedgley. “This platform is designed to provide a straightforward and seamless way for residents to connect with City services, ensuring that issues are resolved as efficiently as possible.”

Available on the City’s website at CityOfNapa.org/ServiceCenter and through a mobile app for both iOS and Android devices, the platform offers users a direct connection to various city departments. This real-time interaction ensures that reports are received, tracked, and addressed in a timely manner.

In addition to allowing users to submit reports, the platform introduces several key features aimed at increasing transparency and public awareness:

  • Real-Time Tracking: Residents can monitor the status of their reports from submission to resolution, providing ongoing updates as their issue is processed.

  • Public Issue Visibility: Users can view other reports within the community, helping to reduce duplicate submissions and offering insight into ongoing concerns.

  • Automated Updates: Those who create an account will receive notifications about the progress of their requests. While anonymous submissions are also allowed, users will not be notified of any updates on their issues.

“We believe this tool will not only help resolve community issues more efficiently but also give residents greater visibility into how their concerns are being addressed,” said City Manager Steve Potter. “This is an important step toward ensuring that the reporting process is more open, accessible, and accountable.”

The platform’s intuitive design guides users through the process of submitting a report. Community members can provide essential details, including the type of issue, its exact location, and any supporting photos or videos. The mobile app even uses GPS tagging to pinpoint the location of the reported problem, ensuring the city’s response is as precise as possible.

With its launch, mySERVICECENTER marks a significant move toward modernizing city services and fostering stronger communication between the City of Napa and its residents. The platform promises to streamline issue reporting while providing residents with the transparency and accountability they expect from their local government.